AI’s Newest Player: ChatGPT
By: Landra Hobbs and Lauren Jenkins
Tag: artificial intelligence
3 Ways Technology Can Improve Customer Satisfaction in the Call Center
As a business owner, customer satisfaction is always in the front of your mind, and as new technology becomes available, you have the chance to make your customers happier than ever.
One of the best ways to increase your customer’s satisfaction is to utilize a call center, but not all call centers can best meet customers’ needs. Here are three ways technology can improve customer satisfaction in the call center.
Tech Training
When I’m home during the summer, I help out around my dad’s electronics shop. It’s one of those small-town sorts of shops that, unfortunately, you just don’t see around that often these days. Its old-school feel is definitely a part of its charm, but I’m not sure if my dad is keeping things quite modern enough. It’s an electronics store, after all, so it should at least have a good website (it doesn’t) and maybe an app, or something. But as much as my dad loves devices, he’s not much for programming or design. I’m having a really hard time convincing him that he needs to learn how to update his website. Any suggestions?
Artificial Intelligence, Friend or Foe?
If Tay was able to go from innocent teen to all out racist in less than 24 hours, what would be stopping her from deciding to kill off humans given the power to?