In response to the commentary published April 7 titled “Sick of the health center”:

Memorial Health Center’s physicians, registered nurses, pharmacists and staff are committed to caring for students’ physical and mental health. We regret that the commentary writer had an unsatisfactory experience. Our health care team aims to provide all students a convenient, economical medical clinic where their illnesses and injuries can be diagnosed and treated. We continually strive to improve our service and care, and students’ feedback is an important part of that process.

The Health Center’s physicians are available by appointment, and students with urgent care needs are given appointments as quickly as possible, including during the lunch hour. We make a concerted effort to care for all students who visit the Center without appointments during office hours: Monday through Friday from 8:30 a.m. to 5 p.m., with extended hours Thursdays until 7 p.m. and Saturdays from 10 a.m. to 2 p.m. To make an appointment, students should call 214-768-2141.

In addition, a paramedic is available in the Health Center on Thursdays, Fridays and Saturdays from 9 p.m. to 5 a.m.  No appointment is necessary.

If the Health Center is closed, students can call the 24-hour nurse advice line for assistance at 214-768-2141. If students need assistance after hours, they can visit urgent care centers in Snider Plaza or at Mockingbird and Abrams (find more information at smu.edu/healthcenter). And in the case of a health emergency, students should call 911.

We appreciate feedback and encourage students to let us know how we can better serve their health needs.
 
–Patrick A. Hite
Executive Director Health Services